Distributor Service Representative
- Location: Fraser Valley
- Posting Date: November 28, 2024
- Job Order ID: 1011042
- Consultant: Chris Gillard
- Industry: Industrial Products
Our client excels in sheet metal manufacturing and HVAC product distribution. They are seeking a Distribution Service Representative based in Langley that will provide technical assistance for different equipment brands and deliver instructions and training to customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.
What you’ll do:
- Make a personal commitment to consistently provide superior candidate experience improve employer brand in the market
- Maintain good working relationship with all co-workers and employees
- Read and comply with the company’s Human Resources Policies and Procedures, as well as Health & Safety Policies and Procedures
- Assist in the success of the company’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work
- Work with both employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
- Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
- Conduct training sessions at Supply branches, customer’s locations, and training centers as needed
- Ensure supplies and resources for lectures and presentations are available
- Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
- Test and evaluate new technologies
- Support the roll-out of new products and product lines as needed
- Prepare and provide product demonstrations for customers
- Act as a liaison between inspectors and customers in settling any potential disputes
- Provide specs, installation, and operations materials to customers
- Maintain strong relationship with all current and potential customers and vendors
- Identify improvements and modifications to departmental procedures
- Process warranties in order to improve sales and customer satisfaction
- Provide timely and accurate customer feedback
- Continuously develop and upgrade education/product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service customers
- Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
- Attend various meetings, conferences, and industry trade shows approved by Supply management
- Travel as needed
- Participate in yearly inventory count
- Provide progress reports to the Regional Director of Sales Branch Operations as required
- Other duties as deemed necessary by Management
Qualifications
- 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
- Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
- Ability to communicate technical product information to customers and employees
- Demonstrated ability to lead people and get results through others
- Attention to detail and good problem-solving skills
- Work with a high degree of integrity and a sense of urgency
- Troubleshooting skills and problem-solving skills
- Strong computer skills
- A current driver’s License and clean driving abstract
A competitive compensation and great benefits are offered. Career growth opportunity with an excellent company and great culture. If this sounds like the right role for you and you are confident at what you bring to the table, please APPLY TODAY !!